Shipping Terms and Conditions
Terms: All client orders ship FOB ARCS. Client assumes all freight or delivery costs, whether collect or prepay and add.
Inbound Shipping/Receiving Anilox Rolls: ARCS will not accept any collect shipments. All crates are immediately inspected upon arrival in the presence of the carrier. Damages to crates and rolls are noted on the incoming delivery receipt and documented with photographs. Client will be notified immediately of damage to crate and possible roll damage. ARCS is not liable for any pre-existing roll or crate damage or damage incurred while in transit. If necessary, crates can be repaired at the expense of the client.
Outbound Shipping of Anilox Rolls: ARCS will not prepay and add return freight on any outbound shipments of anilox rolls. All rolls will be returned in client’s original packaging and must go back as a collect shipment. It is upon the client to insure that proper liability coverage is understood & arranged with their preferred carrier.
Media Returns: All returns require client to complete and forward to ARCS office a Return Material Authorization (RMA) Form. RMA Forms provided upon request. All media returns are subject to 15% restocking fee. In order to qualify for a credit or refund, any returned media must be in its original packaging, unopened, and in re-sellable condition. Any bags or sacks with tears, stains, signs of water damage and/or mishandling will not be eligible for a refund or credit. Freight cost incurred in the return of Media is the sole responsibility of the client.
Equipment and Accessory Returns: ARCS does not offer refunds or credits for any equipment or accessory purchases.
Transit Times: All freight transit times are estimates. ARCS cannot be held liable for delayed shipments due to inclement weather, trucking company delays, incorrect or incomplete addresses given by client or clients inability to accept delivery for any reason (unable to off load, limited access, etc.). Likewise, ARCS cannot be held liable for any loss of production due to delays in delivery.
Inspection Upon Delivery: Client assumes responsibility for conducting inspection of merchandise upon delivery before delivery driver leaves site. If any damages or incomplete orders are found during delivery then client agrees to note any damages or shortages on the “driver’s copy” delivery receipt, also have driver sign clients copy with damages or shortages noted, then contact ARCS immediately.
Damages: Client agrees to submit in writing any damages occurring during transit within 5 business days. Any freight claims that arise can take 6-8 weeks to process. ARCS will credit or refund client disputed funds only if carrier rules in favor of client’s claim. Refunds or credits will be issued within 5 business days after ARCS receives notice from transportation company that freight claim was approved. Clients must retain all original packaging for up to 6 months or until claim has been finalized. Clients will not be eligible for any credits or refunds if carrier denies or rejects freight claim for any reason. Clients are responsible for filing their own freight claims for any orders shipped collect (freight charges billed directly to client).
Equipment Shipments: All equipment that is shipped will have an insured value placed on the shipment and the cost to insure the shipment will be included in the clients freight cost. If equipment ships collect, client assumes all responsibility for insuring shipment. ARCS is not responsible for any equipment damage claims for any uninsured shipments arranged by client (i.e. Collect Shipments).
Added Freight Cost: Any freight charges that ARCS incurs post shipment due to incorrect information from client will be charged back to client. This includes but is not limited to lift gates, limited access, residential vs. commercial addresses, appointments, call ahead or redelivery fees.
International Shipments: International clients will be responsible for paying and arranging all freight. ARCS will provide the “Commercial Invoice” for any of these shipments. All international shipments are FOB Hatfield, PA.